Terms of sale

General Terms and Conditions of Sale for LuminusWear

1. Definitions

1.1 LuminusWear: The trade name under which the company operates.
1.2 Customer: The individual or entity purchasing products from LuminusWear.
1.3 Products: All sportswear and related items offered by LuminusWear.
1.4 Limited Edition: Special product with a unique serial number and certificate.
1.5 Membership: Subscription granting exclusive access to products, personalized services, and loyalty rewards.
1.6 Loyalty Account: Account for earning and redeeming points for benefits and exclusive products.

2. Applicability

2.1 These terms apply to all offers, orders, and agreements with LuminusWear.
2.2 By placing an order, the customer accepts these terms.

3. Exclusivity and Orders

3.1 Each order represents an investment in high-quality, exclusive sportswear.
3.2 Only customers with a valid membership can purchase products.
3.3 An agreement is established upon LuminusWear's acceptance of the order, which reserves the right to refuse or impose additional conditions on orders.

4. Memberships

4.1 LuminusWear offers various membership models with specific benefits outlined on the website.
4.2 Membership costs range from €42 to €442 per month, depending on the plan chosen.
4.3 Memberships provide access to exclusive items, store credit, personalized options, and other premium benefits.
4.4 Memberships cannot be resold, except for certain tiers, subject to verification of the new buyer.
4.5 Customers can cancel their membership at any time without any notice period.
4.6 Memberships can be taken out on a monthly, quarterly, or annual basis.
4.7 Membership fees are automatically debited at the beginning of each billing cycle.

5. Prices and Payment

5.1 All prices are in euros and include VAT unless stated otherwise.
5.2 Payment must be made using available payment methods, including PayPal, iDEAL, credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay.
5.3 LuminusWear reserves the right to change prices, but this will not affect already confirmed orders.

6. Delivery

6.1 LuminusWear aims to deliver orders within the specified premium timeframe.
6.2 Shipping costs are covered by LuminusWear for all orders.
6.3 LuminusWear is not liable for delays beyond its control.
6.4 All orders are shipped securely with tracking and insurance, including a GPS tracker. Customers can request to opt-out of GPS tracking.

7. Returns, Order Cancellation, and Warranty

7.1 The customer has the right to cancel the order as long as it has not been shipped.
7.2 Personalized items are excluded from returns and cancellations once the order is processed.
7.3 Returns must be in the original luxury packaging, including all gifts and elements originally included with the order, such as receipts.
7.4 LuminusWear covers the costs of returns. A return label is provided with the order.
7.5 LuminusWear offers a two-year warranty on manufacturing and material defects.
7.6 Complaints must be reported within a reasonable time after discovering the defect.
7.7 LuminusWear will repair, replace, or refund the product at its discretion.

8. Exclusivity and Serial Numbers

8.1 All LuminusWear items are exclusive and come with a unique serial number and a certificate of authenticity.
8.2 This certificate is linked to the buyer and recorded in our internal database.
8.3 The registration of the serial number can be requested by the customer for verification purposes.

9. Luminus Loyalty Program

9.1 Customers can earn Luminus points through their loyalty account by making purchases and performing specific actions.
9.2 Earned points can be used to unlock collections and access new limited editions.
9.3 The terms and possibilities for earning and redeeming points are described in the loyalty program on the LuminusWear website.

10. Liability

10.1 LuminusWear is not liable for any indirect damages, including consequential damages, lost profits, missed savings, and business interruption damages.
10.2 LuminusWear's liability is limited to the purchase price of the relevant product.

11. Privacy and Data Protection

11.1 LuminusWear respects the privacy of its customers and processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch laws.
11.2 Personal data is used solely for order processing, fulfilling purchases, and communicating with customers.
11.3 LuminusWear will not share or sell personal data to third parties without explicit consent, except as required for order fulfillment (e.g., shipping partners) or as required by law.
11.4 Customers have the right to access, correct, or request the deletion of their personal data. For more information, please refer to our Privacy Policy.

12. Cookies

12.1 LuminusWear uses cookies to enhance the user experience, provide personalized services, and analyze website traffic.
12.2 Cookies are used in compliance with the Dutch Telecommunications Act and the GDPR.
12.3 Essential cookies required for the functionality of the website are used without explicit consent. Non-essential cookies, including those for analytics or marketing purposes, are only used with the customer’s consent.
12.4 Customers can manage their cookie preferences through the cookie settings on our website.

13. Product Descriptions and Availability

13.1 LuminusWear strives to ensure that all product descriptions are accurate and up to date.
13.2 Slight variations in color, design, or fit may occur due to the uniqueness of each item.
13.3 If a product is unavailable after an order is placed, LuminusWear will inform the customer and offer either a refund or an alternative product if available.

14. Order Confirmation and Invoicing

14.1 After placing an order, the customer will receive an email confirmation detailing the order.
14.2 An official invoice, including the total costs, shipping fees, and VAT, will be provided once the order is processed.

15. Complaints Procedure

15.1 LuminusWear is committed to ensuring customer satisfaction.
15.2 Complaints must be submitted to info@luminuswear.com and will be addressed within 14 days.
15.3 If further investigation is required, the customer will be informed of the expected response time.

16. Right of Withdrawal

16.1 Customers have the right to cancel their order before it is shipped.
16.2 Once the item is dispatched or personalized, the right to cancel does not apply.
16.3 LuminusWear provides a cancellation form on request for standard purchases that have not yet been shipped.

17. Applicable Law and Disputes

17.1 All legal relationships between LuminusWear and the customer are governed by Dutch law.
17.2 Disputes are preferably resolved amicably. If this is not possible, disputes will be submitted to the competent court in the Netherlands.

18. Changes to the Terms and Conditions

18.1 LuminusWear reserves the right to change these terms and conditions.
18.2 Changes will take effect from the date of publication on the website.

19. Company Information

19.1 LuminusWear
VAT Number: NL002396564B14
Chamber of Commerce (KVK) Number: 71593683
For questions or complaints, customers can contact LuminusWear’s exclusive customer service via info@luminuswear.com.