Membership is by invitation only. If selected, you will receive a curated box from our team, but boxes cannot be requested. Alternatively, you can apply for an account, although acceptance is not guaranteed. The more loyal you are, the more access you gain to exclusive collections and services.

LuminusWear offers several membership tiers: EMERALD, ROBYN, PLATINUM, and ALEXANDRITE. Information about these tiers is private and can only be found by members within their account.

Each item comes with a Certificate of Authenticity and a unique serial number on the Luminus label and inside the garment. You can verify authenticity by contacting us, as all items are registered in our secure database linked to the original buyer.

Membership is continuous until you choose to cancel. You can cancel at any time, but upon cancellation, you lose access to the webshop and exclusive benefits. Your account information will be saved, but you must be reselected to regain access.

All shipments are tracked, insured, and include a GPS tracker. If you prefer to exclude GPS tracking, please add a note at checkout or contact us directly.

Yes, depending on your membership tier, you can have your items personalized with initials or names. Personalization options vary according to your membership level.

Yes, gifting is available. Simply select the option during checkout to have your item elegantly wrapped/ or personalized, some tiers its free.

We offer a one-month return and exchange window, provided the item is unworn and all accompanying pieces are included. All requests are subject to review due to the exclusive nature of our items.

No, all details regarding our collections and designs are kept private within the LuminusWear community.

You can find detailed information about loyalty rewards, points, and how to earn them within your LuminusWear account. The more loyal you are, the more benefits you unlock.

Yes, we offer worldwide shipping, ensuring our designs reach members across the globe.

We explore collaborations with visionary designers and artists who share our commitment to pushing the boundaries of fashion. These exclusive, limited-edition collections are available only to our most loyal members.

At LuminusWear, we take pride in the craftsmanship and quality of every item we produce. All of our products are covered by a two-year warranty, in accordance with Dutch consumer law. This warranty covers manufacturing defects and issues related to the materials used. If your item develops a fault that falls under this category, we will repair or replace the product at no cost to you.

This warranty does not cover:

• Normal wear and tear
• Damage caused by misuse, accidents, or alterations made by third parties
• Personalized or customized items (depending on the nature of the damage)

For any repair or warranty claims, please contact our customer service team, and we will guide you through the next steps. Our goal is to ensure that your LuminusWear piece remains as unique and pristine as the day you received it.