We understand the importance of peace of mind when making an exclusive purchase. Our return process is as refined as our products.

1. Right to Cancel

Orders may be cancelled at any time before shipment.

You can cancel your order directly via your profile/account dashboard.

Alternatively, contact us at info@luminuswear.com to request cancellation.

2. Return Eligibility

Non-personalized items may be returned within 30 calendar days of receiving your order.

Personalized or custom-designed products are not eligible for return or cancellation after processing.

3. Return Conditions

To be eligible for return:

The product must be unused and in its original condition.

Items must be returned in the original luxury packaging, including any accessories, certificates, or gifts received with the order.

4. Complimentary Return Shipping

A prepaid return label is included with every order.

LuminusWear covers all return shipping costs as part of our commitment to exceptional service.

5. Refund or Exchange

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved returns will be refunded via the original payment method, or exchanged upon request.

For assistance, contact our dedicated support team at info@luminuswear.com. We are here to guide you personally through every step.